Frequently Asked Questions

We serve Johnson County and locations within 15 miles. If you’re a bit outside that range, reach out—depending on the job or referral, we may still be able to accommodate.

A Helping Hand offers a range of cleaning services including residential cleaning, move-in and move-out cleaning, deep cleaning, as well as organizing services, and laundry assistance.

We provide all of those, and even quarterly services. Every home and schedule is different, so tell us what you have in mind and we’ll build a plan that works perfectly for you—and your budget.

The cost of A Helping Hand’s cleaning services depends on the type of service, the size of your space, and how often you need help. You can view our standard prices in the Services section, or request a walkthrough for a personalized, free quote.

Absolutely. We offer flexible scheduling Monday–Friday between 9 a.m. and 5 p.m., and we’ll do our best to find a day and time that fits your needs!

Yes, all of A Helping Hand's cleaners are fully insured for your peace of mind.

You do not need to be home during cleaning services. For organizing sessions, we do ask that you’re present so we can work together and make decisions about your items. For laundry assistance, you don’t need to be home as long as we know where everything belongs.

We bring all our own high-quality cleaning supplies, vacuums, and mops. If you prefer certain products—or want us to avoid specific ones—just let us know. We’re happy to use your products or adjust what we use in your home.

We offer two easy ways to book! If you’re within 15 miles, you can use our online booking portal. If you’d like a more customized, one-on-one experience, just request a walkthrough and we’ll come out to give you a free estimate. Choose whichever works best for you.

We accept credit cards (3.2% fee) and ACH bank payments (2% fee). For security reasons, we do not accept cash or checks, as this helps ensure payments are never lost or mishandled.

To help us focus on the deep cleaning, a quick pick-up beforehand makes a huge difference! Doing the dishes, straightening up bedrooms and the living room, and putting away anything that’s out helps us spend more time on the actual cleaning—and makes your home sparkle even more.

Tips aren’t included, and they’re totally optional! If you feel your cleaners went above and beyond and you want to leave a little extra, we truly appreciate it—but there’s absolutely no pressure.

We sure do! If you need to reschedule or cancel, we just ask that you let us know at least 48 hours in advance to avoid a fee. Life happens—just give us a heads-up, and we’ll gladly help you find a new time that works for you.

We don’t provide storage bins, but we’ll help you reuse the ones you already have and recommend any extras you may want to buy. We also bring a label maker if you’d like your new spaces labeled.

Yes! We haul away donations to help clear out your space and take one more thing off your to-do list. If you’d like your items donated to a specific center or shelter, just let us know.